Frequently Asked Questions

Wornly is a platform for buying and selling intimate items. Always private. Nobody knows your real identity. Items to sell are any that you would wear close to skin - socks, underwear, etc.

You must be 18+ to use the platform.

Yes, we are currently available in the Netherlands. We are working to expand to other countries.

Users only see your nickname. All other information is hidden but we (Wornly) need it to operate the platform.

We store your information securely in our servers and we never share your information with anyone.

Items to sell are any that you would wear close to skin - socks, underwear, etc.

1. Upload a picture of your item 2. Add a title, description, price, and wear time 3. You're good to go! You can sell directly after creating an account and people will be able to buy your item. But in order to start the shipping process, we need you to complete your address data (you can do so in your profile or we will send you an email if somebody buys your item and you haven't completed the information). Once you completed it, we can start the selling process and send you shipping instructions.

Seller always receives the asking price. We charge fees on buyers on top of your asking price. Our buyer protection fee is 1.99 euros + 4% of the sale price (this goes to keeping the platform running and to holding the buyer's payment until they collect the parcel). Delivery is free for the buyer — Wornly pays for the DHL label. You can always see the pricing fees in the price details of each item.

Once we confirm that the product has been delivered, we will add your asking price to your wallet. You can make a withdrawal and you will receive your money in 1-5 business days (depending on your bank).

1. Click on the item you want to buy 2. Click the "Buy" button 3. Complete the payment form 4. The seller drops the parcel at a DHL point; Wornly arranges the label, so the seller never sees your name or address 5. You get an email with a tracking link and collect the parcel at a DHL pickup point near you Wornly holds your payment and only releases it to the seller after you have collected the parcel. If the seller never ships, you are refunded in full.

Card or iDEAL. We use Stripe for payments. Your bank statement shows "WORNLY.NL".

Contact us within 2 days of collecting the parcel and we will look into it with the seller. Refunds after delivery are decided case by case; a parcel that never ships is always refunded in full.

• Wornly arranges the DHL label, so the seller never sees the buyer's name or address — and the buyer never sees the seller's • The seller shows a QR code at the drop-off point • DHL handles the rest; the drop-off point does not know what is in the package • The buyer collects the parcel at a DHL pickup point

Sellers just use a regular envelope. No branding, no names, no addresses.

1-5 business days.

No, we do not offer same-day delivery right now. Every order is sent as a parcel via DHL.

Delivery is free for the buyer — Wornly buys and pays for the DHL label. 1. Once the seller has sold an item, we send shipment instructions via email 2. The seller gets a QR code 3. They take the parcel to a DHL drop-off point 4. DHL scans it and that's it — the buyer gets a tracking link and collects the parcel at a DHL pickup point

When you make a sale and the item is received by a buyer, we will add your asking price to your wallet. You can make a withdrawal and you will receive your money in 1-5 business days (depending on your bank).

If you have funds in your wallet, you can make a withdrawal. You will receive your money in 1-5 business days (depending on your bank).

10 euros.

No.

We will mediate the situation contacting both parties separately.

We verify items. If the seller has a bad reputation, we will not list their items.

Contact info@wornly.nl

Contact info@wornly.nl