Privacy Policy

When you create an account or place an order, we collect the following information:

• Email address
• Nickname (displayed publicly — your real name is never shown)
• Delivery address (used only for order delivery)
• Optional profile details you choose to add

We do not collect or store payment card information — all transactions are handled securely by our payment provider.

We use your data to:

• Create and manage your Wornly account
• Process and deliver your orders
• Send order-related emails and confirmations
• Provide customer support
• Improve the platform and prevent fraud

We do not use your information for advertising, profiling, or reselling.

We take your privacy seriously. Wornly uses:

• Encryption for all data in transit (HTTPS)
• Secure storage in our databases (hosted on trusted EU-based cloud infrastructure)
• Strict access controls — only essential staff can access limited data for support purposes

We only share your information with trusted third parties who help us run the platform:

• Our payment processor (for secure checkout)
• Our email provider (to send order and support emails)
• Our courier team (for last-mile deliveries — address only, no other info)

We do not sell, rent, or share your data with anyone else.

• Buyers and sellers remain fully anonymous
• Real names, email addresses, or contact details are never shared between users
• All communication happens through the Wornly platform or email system

We are committed to protecting your identity at all times.

As a user in the EU, you have the right to:

• Access your personal data
• Edit or update your data
• Request deletion of your account and data
• Withdraw consent at any time

To exercise any of these rights, email us at contact@wornly.nl.

We keep your data only as long as necessary to:

• Maintain your account
• Comply with legal obligations (e.g. transaction records)

If you request account deletion, we will delete your personal info within 30 days, unless we're legally required to retain it longer (e.g. for tax reasons).

Wornly does not use cookies, trackers, or third-party analytics at this time.

We may update this Privacy Policy as Wornly evolves. When we do, we'll update the "Last updated" date above. Significant changes will be communicated to users.

Have questions or concerns?
Email us any time at contact@wornly.nl — we're here to help.